Frequently Asked Questions

Shipping & Delivery

Where do you deliver? We deliver to all European Union countries. Each order is carefully packed to withstand international transit.

How much does shipping cost? Shipping costs vary depending on the delivery address and the size/weight of the product. The exact shipping fee for your order will be automatically calculated and displayed at the checkout stage before you finalize your purchase.

What is the delivery time? The total process takes approximately 4 weeks:

Production: 2 weeks to craft your ordered gazebo or pergola with precision.

Shipping: 2 weeks for transit from our warehouse to your location.

 Assembly & Installation

How are the products delivered? The gazebo or pergola is delivered in a flat-pack, disassembled form on secure pallets. This ensures safe transportation and easier handling upon arrival.

Do you provide installation services? Since we ship internationally, we do not offer on-site installation. You will need to arrange for local contractors or professional installers in your country to assemble the structure.

Is it difficult to assemble on my own? Our products are designed as a "DIY-friendly" kit. We provide a comprehensive, step-by-step assembly manual. Any local handyman or person with basic carpentry skills will be able to put it together easily.

 Product & Quality

What materials are used for our products? We use only premium, sustainably sourced wood. To ensure a superior finish and longevity, every component is:

Precision-planed (smooth finish): All timber is specially planed to a silky-smooth surface, reducing the risk of splinters and enhancing the wood's natural beauty.

Weather-protected: The wood is treated with specialized, high-quality outdoor paints/coatings that provide a robust barrier against moisture, UV rays, and European weather fluctuations.

Expertly crafted: Our products feature professional-grade joinery and precision cuts for a perfect fit during assembly.

What kind of hardware (screws) do you provide? Quality is in the details. We provide specialized, heavy-duty outdoor screws and fasteners specifically designed for timber structures. These screws are corrosion-resistant and ensure that your gazebo or pergola remains stable and secure for years to come.

What is included in the package? The package includes all the precision-cut and planed wooden components, the specialized hardware kit (screws/bolts), and a detailed assembly manual.

Orders & Support

What if my delivery is damaged? Please inspect the package upon arrival. If you notice any transit damage, document it on the delivery note and contact us within 48 hours. We will replace any damaged parts free of charge.

Can I track my order? Yes, once your ordered product is manufactured and dispatched, you will receive a tracking number to follow its journey to your home.